SaaS: Turning Hunters Into Farmers

SaaS is turning the high profile Sales Team called as "Hunters" into "Farmers". Interesting read...

Compensating SaaS Sales: Turning Hunters Into Farmers
http://www.ecommercetimes.com/story/strategy/61144.html

SaaS: Can it be used everywhere?

Interesting read by Erika Morphy of crmbuyer.com...

There's Plenty More CRM to Do
http://www.ecommercetimes.com/story/Theres-Plenty-More-CRM-to-Do-61207.html

Essential Customer Service Processes

An interesting study by Gartner which identifies the top priorities for any business trying to improve its customer service.


7 Essential Customer Service Processes
http://www.destinationcrm.com/articles/default.asp?ArticleID=7485&TopicID=5

Research: Gambling & CRM ?

A research reveals significant improvements in online customer service for gambling sector...

Interesting read..

Gambling Websites on a Roll with Customer Service
http://www.crm2day.com/news/crm/124205.php

Research: Customer Service Quality Falling Short of Rising Expectations

Interesting research report by Accenture on companies not being able to keep pace with consumers’ rising expectations for service, especially in emerging economies...


Customer Service Quality Falling Short of Rising Expectations Across the Globe
http://www.crm2day.com/news/crm/124177.php

Taking Internet Finance to the Next Level

Really interesting 2 part read on whats the next level for Internet finance...


Taking Internet Finance to the Next Level, Part 1
http://www.ecommercetimes.com/story/60981.html


Taking Internet Finance to the Next Level, Part 2: A Case Study
http://www.ecommercetimes.com/story/Taking-Internet-Finance-to-the-Next-Level-Part-2-A-Case-Study-61149.html

SaaS: A viable alternative to traditional outsourcing providers

An interesting article on outsourcing trends for 2008...yet again..SaaS is one of the topic of discussion...
Outsourcing Market Will Remain Robust in 2008
http://www.internetnews.com/ent-news/article.php/3720431

Another blog on SaaS which I found quite interesting...

Trend Radar 2008: SaaS in the Enterprise
http://sramanamitra.com/2008/01/07/trend-radar-2008-saas-in-the-enterprise/

Making Your Average Employee Your Best Employee

A cool read from a Harvard Business Review Edition on how an average employee can be your best employee:

Making Your Average Employee Your Best Employee
http://harvardbusinessonline.hbsp.harvard.edu/flatmm/files/R0201G_b2b.pdf

TCBS: Total Compensation Benefits Statement

Interesting Blog by Jon Ingham on new trends on how the total reward is presented to the employees.

Increasing the impact of benefits through total reward statements
http://strategic-hcm.blogspot.com/2007/12/increasing-impact-of-benefits-through.html

Employment Branding

A good post on the benefits of employment branding by Dr. John Sullivan.

Employment Branding: the Only Long-Term Recruiting Strategy
http://www.ere.net/articles/db/52C37772D8C648C980888BD335112253.asp

The Customer Connection

A very interesting and a detailed report from Booz Allen Hamilton on how big corporates succeed listening to their customers..

A must read..

The Customer Connection: The Global Innovation 1000
http://www.strategy-business.com/resiliencereport/resilience/rr00053

Case Studies on SOA

Some very basic case study to see SOA in action... They really tell how impact full its usage can be.


From Atom Smashers to Slot Machines: More Excellent Examples of SOA in Action
http://www.soainaction.com/blog/2007/12/more_excellent_examples_of_soa_1.php

Authenticity Is the New Quality

Customer Experience Guru Joe Pine speaks up on how companies let their customers and other stakeholders down when they do things that are out of character for them or just plain off the reservation.

Really a cool read...

Customer Experience Guru Joe Pine: Authenticity Is the New Quality
http://ecommercetimes.com/story/Customer-Experience-Guru-Joe-Pine-Authenticity-Is-the-New-Quality-61078.html

HR Trends in the Global Economy

Author focusing mainly on HR outsourcing, however it is a good read overall.


http://www.human-capital-management.net/hcm/hrm1.html

Leveraging Web 2.0 to Improve Collaboration With and Among Customers

Interesting post on how web 2.0 is being leveraged to better collaborate with customers and build more robust relation with them.

Leveraging Web 2.0 to Improve Collaboration With and Among Customers
http://www.thesspa.com/Login/Member/Resources/Industry_Research/accelerator/web20_collab.asp

Mobile Advertising

Cool read on how mobile advertising is emerging...which according to some analysts will be the trend for this year. This may seem like privacy invasion to some, however may turn profitable like one cell phone company is offering free minutes for subscribing to receive mobile advts.

Interesting read...
Mobile Advertising: Still in Wild, Wild West Phase
http://ecommercetimes.com/story/Mobile-Advertising-Still-in-Wild-Wild-West-Phase-61020.html

Outsourcing Predictions for 2008

Couple of really interesting blogs by Phil Fersht on outsourcing predictions for 2008.

To summarize:
consolidation,gradual approach,standardization,remote management and economic slowdown are the things to look for...

Outsourcing Predictions for 2008… in a nutshell
http://blogs.zdnet.com/outsourcing/?p=105


Will an economic downturn spark a new wave of outsourcing growth?
http://blogs.zdnet.com/outsourcing/?p=100

CRM 2.0

Interesting article on what is in store for CRM in 2008...CRM 2.0

It's All Coming 2.0gether
http://destinationcrm.com/articles/default.asp?ArticleID=7397

SaaS:Benefits & Drawbacks

Interesting blog by Matt Ammerman on the benefits of SaaS..both for the consumer and the provider.

SaaS 101: The Benefits
http://www.saasblogs.com/2007/05/02/saas-101-the-benefits/

On the same lines Abe Sultan wrote a blog on drawbacks of SaaS

SaaS 101: The Drawbacks
http://www.saasblogs.com/2007/10/16/saas-101-the-drawbacks/

A good read....

HD DVD vs Blu-ray....argument still on

Argument still on who is the best seller..who has better tie ups with Hollywood producers..

interesting reads...

HD DVD vs. Blu-ray: Will the War End With Two Losers?
http://www.technewsworld.com/story/HD-DVD-vs-Blu-ray-Will-the-War-End-With-Two-Losers-61003.html

HD DVD vs. Blu-ray
http://reviews.cnet.com/4520-6463_7-6462511-1.html

HD DVD vs. Blu-ray ad nauseam
http://blogs.zdnet.com/carroll/?p=1772

The Top Global HRO Deals

Interesting PDF from HRO Today on the recent high value/multi year HRO Deals..

http://www.hrotoday.com/pdf/1788.pdf

njoy...

Talent Management Technology

Interesting read on Talent Management Technology trends...

Talent Management Technology: Where Is the Market Headed?
http://www.hrotoday.com/Magazine.asp?artID=1866

njoy..

Web Marketing in 2008

Interesting Blog on forms of marketing on the web by Web Strategist, Jeremiah Owyang. He summarizes them really neatly....

http://www.web-strategist.com/blog/2008/01/01/a-complete-list-of-the-many-forms-of-web-marketing-for-2008/