Monday, December 31, 2007

Give CRM Data Back to the Customers?

This is the latest trend across industries..It gives customers more confidence to share more data.. interesting emerging CRM trend.


Give CRM Data Back to the Customers?
http://www.destinationcrm.com/articles/default.asp?ArticleID=7346

njoy and Have a very happy new year 2008!!

Sunday, December 30, 2007

The top Enterprise Web 2.0 stories of 2007

Interesting blog from Dion Hinchcliffe..

He has summed up nicely the era it was and how it is going to be in 2008 with web 2.0 approaching to the next level

The top Enterprise Web 2.0 stories of 2007
http://blogs.zdnet.com/Hinchcliffe/?p=155

Friday, December 28, 2007

Case Studies: RFID in Aerospace, Apparel and Healthcare Industry

Lufthansa Technik Uses RFID to Expedite Aircraft Repair
http://www.rfidjournal.com/article/articleview/3819/

Crystal Group Uses RFID Tags to Track Garment Production
http://www.rfidjournal.com/article/articleview/3788/

RFID Helps Radiation Oncology Dept. Locate Patient Charts
http://www.rfidjournal.com/article/articleview/3820/


interesting use of RFID...

Tech Pathfinders to Watch in 2008

Some of the tech companies which are likely to be a hit in 2008....
mint and obopay seem to be really promising to me.

Tech Pathfinders to Watch in 2008
http://www.ecommercetimes.com/story/Tech-Pathfinders-to-Watch-in-2008-60936.html

I found this article on Best of open source applications on infoworld, quite interesting stuff.

Best of open source applications
Top offerings in CRM, ERP, portals, content management, and collaboration platforms
http://www.infoworld.com/infoworld/article/07/09/10/37FE-boss-applications_1.html

njoy....

Thursday, December 27, 2007

What Makes a Great SaaS Startup?

Interesting read on SaaS...This article is of interest as VCs may be looking at all these factors before investing.

What Makes a Great SaaS Start up?
http://www.ecommercetimes.com/story/59763.html

Case Studies of New SaaS Companies

I feel they SaaS will lead the tech changes in 2008 seeing their popularity and potential they have. I found a few case studies of new SaaS companies which were interesting in terms of how companies transform from on-premise to on-demand..

njoy the read...

Case Studies of New SaaS or Web 2.0 Companies
http://opsource.net/resources.php?page=case_studies&sub=_new

Top 10 Startups Worth Watching in 2008

This is one more list I read and was an intersting one on start ups to watch out for..

Linkedin and Dash being my favs..



Top 10 Startups Worth Watching in 2008
http://www.wired.com/techbiz/startups/news/2007/12/YE_10_startups

Wednesday, December 26, 2007

Nine things you need to know about SaaS

Continuing on SaaS I found this interesting article which acts as an idiots guide to SaaS,interesting read...


Nine things you need to know about SaaS
http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9042620&pageNumber=1

Monday, December 24, 2007

Mixing SOA with SaaS

While reading on SaaS, I came across a term SOA (service-oriented architecture). It was similar to SaaS, yet different and I found this interesting read as to how these 2 are related and organizations used them in combination to their advantage.

njoy this read..

Mixing It Up With SOA and SaaS, Part 1
http://www.crmbuyer.com/story/58883.html

Mixing It Up With SOA and SaaS, Part 2
http://www.crmbuyer.com/story/59003.html

SaaS Best Practices

ASP is now a concept of past and SaaS is in per software gurus...I found this interesting read on SaaS Best Practices..

SaaS Best Practices, Part 1: Implementation Checklist
http://www.crmbuyer.com/story/59027.html

SaaS Best Practices, Part 2: Beyond Implementation
http://www.ecommercetimes.com/story/59081.html

njoy...

Merry Christmas!

Friday, December 21, 2007

Great Web site designs/redesigns of 2007

Another list...

10 great Web site designs/redesigns of 2007
http://www.webware.com/8301-1_109-9835960-2.html?tag=cnetfd.mt

a good one...njoy!

Amazing Christmas Decorations...

This may not be exactly in line to my blog, however I found this really awesome link on yahoo...

Some of the most amazing Christmas decorations....
http://www.flickr.com/photos/21855244@N08/favorites/show/

Happy Holidays!

Thursday, December 20, 2007

Incentive Compensation Management

I came across an interesting read on how Incentive compensation is changing from what it used to be. There have been tweaking to the original incentive compensation model which used to be... pay flat commission on the sale..its more complex now.

njoy the read....
Driving Sales With Compensation Management
http://ecommercetimes.com/story/Driving-Sales-With-Compensation-Management-60859.html

Killer Startups

Since last few years, there has been a spurt of start ups which have a unique concept ...

I came across a site which had some of the interesting start ups..

Interesting read
http://wwrw.killerstartups.com/

Wednesday, December 19, 2007

Tech Disappointments of 2007

Typically at year end top 15/bottom 15 and so on lists come out...

This was one of the best I read so far with respect to technology on top 15 disappointments of 2007 from PC World.

The 15 Biggest Tech Disappointments of 2007
http://www.pcworld.com/article/id,140583/article.html

On the same lines, CNN released their list:
http://money.cnn.com/galleries/2007/fortune/0712/gallery.tech_flops.fortune/

njoy...

Saturday, December 15, 2007

TQM and Six Sigma in HR Service Delivery

Consistency in performance and responsiveness to the changing needs are among top two things client look for in a long lasting HRO relationship.

So if a framework is made with these and other quality metrics, it would define a successful HRO relationship.

This was an interesting white paper from Fidelity's HRO services team which caught my eye which defined the framework brilliantly...

http://www.hrotoday.com/pdf/white-papers/Delivering-Quality-HR-Services.pdf

njoy the read...

Customer Loyalty Programme

Continuing on the customer loyalty theme from yesterday...i started to wonder how these customer loyalty card works.

Its basically the marketing team which anchors loyalty card programs and its amazing as to what is achieved out of these. One of the example being mailing which generates US$22 in revenue for each US$1 spent.

This was an interesting read on factors leading to a successful loyalty programme.

The 30 major factors behind a successful customer loyalty programme
http://www.thewisemarketer.com/features/read.asp?id=89

njoy..

Friday, December 14, 2007

Customer Loyalty

Are customers really loyal?

well some are...and companies try their level best to retain them as cost of retention is less than acquiring a new one.

Have you ever thought...I like that..that's why I am only going to buy that. That's when you are being loyal. You are being loyal because you liked the product or customer service or value you are getting for the price. Interesting read on how companies make you a loyal customer:

Eight Ways to Build Customer Loyalty, Retention and Referrals
http://www.crmbuyer.com/story/60750.html


On the same lines, I was reading an article which I found quite interesting:

Nine Ways to Increase Customer Loyalty
http://www.crmbuyer.com/story/60426.html

Hope you njoy reading...and being Loyal!

Thursday, December 13, 2007

GPS without a GPS?

GPS without a GPS? Is it possible.... well, yes it is.

Google makes it possible..if you have a java enabled mobile phone, you can download google's mobile application and you are good to go. Google calls it "My Location".

check this out...
http://www.technewsworld.com/story/60518.html

IT..all set to go green in 2008

Did you know that "Go Green" is one of top 2008 IT Theme...how? Read below......

Five Tech Trends to Watch in 2008
http://www.crmbuyer.com/story/must-read/60697.html

On the similar lines i tried to look for more on this and found this interesting 3 part read...

Green Technology Revolution, Part 1: Gaining Momentum
http://www.technewsworld.com/story/60728.html

Green Technology Revolution, Part 2: Easing the Burden With Virtualization
http://www.technewsworld.com/story/60747.html

Green Technology Revolution, Part 3: Cleaner Energy, Less Waste
http://www.technewsworld.com/story/Green-Technology-Revolution-Part-3-Cleaner-Energy-Less-Waste-60765.html


njoy....