Give CRM Data Back to the Customers?

This is the latest trend across industries..It gives customers more confidence to share more data.. interesting emerging CRM trend.


Give CRM Data Back to the Customers?
http://www.destinationcrm.com/articles/default.asp?ArticleID=7346

njoy and Have a very happy new year 2008!!

The top Enterprise Web 2.0 stories of 2007

Interesting blog from Dion Hinchcliffe..

He has summed up nicely the era it was and how it is going to be in 2008 with web 2.0 approaching to the next level

The top Enterprise Web 2.0 stories of 2007
http://blogs.zdnet.com/Hinchcliffe/?p=155

Case Studies: RFID in Aerospace, Apparel and Healthcare Industry

Lufthansa Technik Uses RFID to Expedite Aircraft Repair
http://www.rfidjournal.com/article/articleview/3819/

Crystal Group Uses RFID Tags to Track Garment Production
http://www.rfidjournal.com/article/articleview/3788/

RFID Helps Radiation Oncology Dept. Locate Patient Charts
http://www.rfidjournal.com/article/articleview/3820/


interesting use of RFID...

Tech Pathfinders to Watch in 2008

Some of the tech companies which are likely to be a hit in 2008....
mint and obopay seem to be really promising to me.

Tech Pathfinders to Watch in 2008
http://www.ecommercetimes.com/story/Tech-Pathfinders-to-Watch-in-2008-60936.html

I found this article on Best of open source applications on infoworld, quite interesting stuff.

Best of open source applications
Top offerings in CRM, ERP, portals, content management, and collaboration platforms
http://www.infoworld.com/infoworld/article/07/09/10/37FE-boss-applications_1.html

njoy....

What Makes a Great SaaS Startup?

Interesting read on SaaS...This article is of interest as VCs may be looking at all these factors before investing.

What Makes a Great SaaS Start up?
http://www.ecommercetimes.com/story/59763.html

Case Studies of New SaaS Companies

I feel they SaaS will lead the tech changes in 2008 seeing their popularity and potential they have. I found a few case studies of new SaaS companies which were interesting in terms of how companies transform from on-premise to on-demand..

njoy the read...

Case Studies of New SaaS or Web 2.0 Companies
http://opsource.net/resources.php?page=case_studies&sub=_new

Top 10 Startups Worth Watching in 2008

This is one more list I read and was an intersting one on start ups to watch out for..

Linkedin and Dash being my favs..



Top 10 Startups Worth Watching in 2008
http://www.wired.com/techbiz/startups/news/2007/12/YE_10_startups

Nine things you need to know about SaaS

Continuing on SaaS I found this interesting article which acts as an idiots guide to SaaS,interesting read...


Nine things you need to know about SaaS
http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9042620&pageNumber=1

Mixing SOA with SaaS

While reading on SaaS, I came across a term SOA (service-oriented architecture). It was similar to SaaS, yet different and I found this interesting read as to how these 2 are related and organizations used them in combination to their advantage.

njoy this read..

Mixing It Up With SOA and SaaS, Part 1
http://www.crmbuyer.com/story/58883.html

Mixing It Up With SOA and SaaS, Part 2
http://www.crmbuyer.com/story/59003.html

SaaS Best Practices

ASP is now a concept of past and SaaS is in per software gurus...I found this interesting read on SaaS Best Practices..

SaaS Best Practices, Part 1: Implementation Checklist
http://www.crmbuyer.com/story/59027.html

SaaS Best Practices, Part 2: Beyond Implementation
http://www.ecommercetimes.com/story/59081.html

njoy...

Merry Christmas!

Great Web site designs/redesigns of 2007

Another list...

10 great Web site designs/redesigns of 2007
http://www.webware.com/8301-1_109-9835960-2.html?tag=cnetfd.mt

a good one...njoy!

Amazing Christmas Decorations...

This may not be exactly in line to my blog, however I found this really awesome link on yahoo...

Some of the most amazing Christmas decorations....
http://www.flickr.com/photos/21855244@N08/favorites/show/

Happy Holidays!

Incentive Compensation Management

I came across an interesting read on how Incentive compensation is changing from what it used to be. There have been tweaking to the original incentive compensation model which used to be... pay flat commission on the sale..its more complex now.

njoy the read....
Driving Sales With Compensation Management
http://ecommercetimes.com/story/Driving-Sales-With-Compensation-Management-60859.html

Killer Startups

Since last few years, there has been a spurt of start ups which have a unique concept ...

I came across a site which had some of the interesting start ups..

Interesting read
http://wwrw.killerstartups.com/

Tech Disappointments of 2007

Typically at year end top 15/bottom 15 and so on lists come out...

This was one of the best I read so far with respect to technology on top 15 disappointments of 2007 from PC World.

The 15 Biggest Tech Disappointments of 2007
http://www.pcworld.com/article/id,140583/article.html

On the same lines, CNN released their list:
http://money.cnn.com/galleries/2007/fortune/0712/gallery.tech_flops.fortune/

njoy...

TQM and Six Sigma in HR Service Delivery

Consistency in performance and responsiveness to the changing needs are among top two things client look for in a long lasting HRO relationship.

So if a framework is made with these and other quality metrics, it would define a successful HRO relationship.

This was an interesting white paper from Fidelity's HRO services team which caught my eye which defined the framework brilliantly...

http://www.hrotoday.com/pdf/white-papers/Delivering-Quality-HR-Services.pdf

njoy the read...

Customer Loyalty Programme

Continuing on the customer loyalty theme from yesterday...i started to wonder how these customer loyalty card works.

Its basically the marketing team which anchors loyalty card programs and its amazing as to what is achieved out of these. One of the example being mailing which generates US$22 in revenue for each US$1 spent.

This was an interesting read on factors leading to a successful loyalty programme.

The 30 major factors behind a successful customer loyalty programme
http://www.thewisemarketer.com/features/read.asp?id=89

njoy..

Customer Loyalty

Are customers really loyal?

well some are...and companies try their level best to retain them as cost of retention is less than acquiring a new one.

Have you ever thought...I like that..that's why I am only going to buy that. That's when you are being loyal. You are being loyal because you liked the product or customer service or value you are getting for the price. Interesting read on how companies make you a loyal customer:

Eight Ways to Build Customer Loyalty, Retention and Referrals
http://www.crmbuyer.com/story/60750.html


On the same lines, I was reading an article which I found quite interesting:

Nine Ways to Increase Customer Loyalty
http://www.crmbuyer.com/story/60426.html

Hope you njoy reading...and being Loyal!

GPS without a GPS?

GPS without a GPS? Is it possible.... well, yes it is.

Google makes it possible..if you have a java enabled mobile phone, you can download google's mobile application and you are good to go. Google calls it "My Location".

check this out...
http://www.technewsworld.com/story/60518.html

IT..all set to go green in 2008

Did you know that "Go Green" is one of top 2008 IT Theme...how? Read below......

Five Tech Trends to Watch in 2008
http://www.crmbuyer.com/story/must-read/60697.html

On the similar lines i tried to look for more on this and found this interesting 3 part read...

Green Technology Revolution, Part 1: Gaining Momentum
http://www.technewsworld.com/story/60728.html

Green Technology Revolution, Part 2: Easing the Burden With Virtualization
http://www.technewsworld.com/story/60747.html

Green Technology Revolution, Part 3: Cleaner Energy, Less Waste
http://www.technewsworld.com/story/Green-Technology-Revolution-Part-3-Cleaner-Energy-Less-Waste-60765.html


njoy....

LCD or Plasma

Happy Thanksgiving!!

I was going through the newspapers inserts for Black Friday deals and started to wonder as to what is the basic difference between LCD and Plasma? Which will last longer..etc etc etc....

I started to google about this and found what exactly is the difference between these 2 technologies.

LCD TVs use an LCD panel to create the picture. While Plasma TVs use gas suspended within glass panels and stimulated by an electrical field to create the picture.

Found an interesting article on about.com...
http://hometheater.about.com/od/lcdtvfaqs/f/lcdfaq2.htm


As far as which is a better and advanced technology, there are differences among opinions...I would let you decide what you think is a better buy. I found an article on tangible advantages feature by feature...
http://ezinearticles.com/?A-Plasma-HDTV-or-an-LCD-TV-Set---Which-is-Better?&id=48879

njoy..

RFID - ROI?

I was wondering if any company has indeed saved money using RFID or is it still in experimental stages. I came acrosss this article which indeed has a case study about a company which owns more than 1,000 trailers in Canada has already generated a return on its investment. The active RFID tags, which are affixed to the fronts of trailers, help the dealership more easily locate the trailers and more accurately document inventory, thus reducing errors and labor costs.

Interesting Read....
http://www.rfidjournal.com/article/view/3307/

RFID - interesting and surprising

What do these things have in common:
Preventing Toilets From Overflowing
Finding Lost Golf Balls
Issuing Passports
Stocking Your Refrigerator

All these are some of the amazing uses of RFID Technology

Read on....
http://www.rfidgazette.org/2007/04/top_15_weirdest.html

SaaS CRM

Previously referred as On Demand and now SaaS (Software as a Service) CRM seems to be the flavor of the year....from big time vendors to niche vendors..all are into what they call On Demand or SaaS CRM.

What exactly is this SaaS CRM?

It is quite intersting to note that all the analysts (Gartner, Forrester etc.) have mentioned that by year 2010 SaaS would be the way to go. Take only what you need and when you need. You pay only for what you need and how much you use.....A-La-Carte and not the full suite.

Some of the analyst research can be found on salesforce.com website. Interesting read...
http://www.salesforce.com/products/analyst/analyst-research/

On similar lines I came across few more articles on OnDemand CRM:
http://www.cio.com/article/16546/The_Truth_About_On_Demand_CRM
http://business.newsfactor.com/story.xhtml?story_id=41932

What is HCM?

Human capital management or sometimes called as Human resource management ...logical meaning seems like managing resources, however it goes beyond that. It envolves anything and everything to do employees and business partners of an organization. Wiki summarizes it very well in the definition of HCM.

Read on....
http://en.wikipedia.org/wiki/Human_Capital_Management

What is CRM?

Most people think CRM is calling people from call center,mainatain a list of customers or managing relationship with the client or customer. This may be true to some extent, however I came across this article which summarizes CRM perfectly.

Enjoy the read.........
http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci213567,00.html